Chatbot and voice assistant testing
Native speakers talk to your chatbot or voice assistant the way real customers do, with slang, typos, mixed languages and follow-up questions, then log every failure with the conversation, a category and a severity your team can act on.
Mera order abhi tak nahi aaya. Status kya hai?
Great news! Here are this week's offers on headphones.
- We test
- Chatbots, support assistants, voice assistants and AI agents
- Testers
- Native speakers who write and speak like your customers
- Channels
- Web chat, apps, messaging and voice
- Output
- Logged failures with transcripts, categories and severity
Why test with real speakers
Chatbots are usually tested in clean English with the phrasing the team expects. Real customers write in their own language, mix languages, misspell product names, change their mind halfway through and ask follow-up questions. Testing with native speakers who behave like your customers finds the failures your users would otherwise find first.
We test before launch, after each major model or prompt change, and on a regular schedule if you want to track quality over time.
What we test
Scripted test cases, free exploration, or both.
Understanding
Intents, slang, typos, mixed languages and requests split over several messages.
Task completion
Whether users can actually check an order, book, cancel or get an answer end to end.
Accuracy
Answers checked against your policies, prices and help content.
Voice assistants
Spoken requests with real accents and background noise, and how the assistant replies.
Safety and escalation
Harmful requests, upset customers and when the bot should hand over to a person. More on red teaming.
Tone in each market
Politeness, forms of address and wording that sounds natural to local customers.
How a test round runs
Every failure is logged so your team can reproduce it.
Scope
What the bot should do, the languages, channels and personas to test.
Test plan
Scripted cases per intent and persona, plus time for free exploration.
Testing
Native-speaker testers run conversations and log each failure.
Triage
A lead reviews every log, removes duplicates and confirms severity.
Lead review QAReport
Failures by category, language and severity, with full transcripts.
Related AI evaluation services
Questions about chatbot testing
What is chatbot testing?
Chatbot testing is checking whether a chatbot understands users, completes their tasks, gives accurate answers and handles difficult conversations safely. It combines scripted test cases with free conversations by testers acting as real customers.
Can you test chatbots in several languages at once?
Yes. Each language is tested by native speakers, and results are reported per language so you can compare quality across markets.
Do you test voice assistants?
Yes. Testers speak to the assistant with natural accents and in normal environments, and we log what it heard, what it did and how it replied.
What does the report include?
Every logged failure with the full conversation, a category, a severity rating and how often it repeated, plus a summary by language and intent.
Plan a test round
Tell us what the bot does, the languages and channels, or book a call. We send a test plan and quote.
- Phone
- +44 20 3290 0116
- Phone hours
- Weekdays 9:30 to 16:00, weekends 9:30 to 12:00, UK time