Frequently asked questions

Translation is priced by word count, language pair, subject and deadline. Layout, audio and video work are priced by page, minute or file. You get a fixed price in writing before any work starts.

We reply to quote requests on business days, usually within a few hours. If your deadline is close, say so in the form or book a call.

No. Translation memory finds sentences translated in earlier projects, and repeated or matched text costs less. The quote shows how many words are new.

Small jobs such as a single certificate or letter are priced per document, so you don't pay for words you didn't send. The quote shows the price before you commit.

Native speakers of the target language, matched to your subject. A second linguist then reviews every translation against the source before it comes back to you.

A second native linguist reviews each translation, automated checks look for wrong numbers, missing tags and inconsistent terms, and the finished file is checked for layout problems. See how we work.

Yes. One project manager handles your project from quote to delivery, by email or phone.

Tell your project manager what you'd like changed. We make the corrections and add your preferences to the glossary so they're applied next time.

Often, yes. Send the files with your deadline. For long documents, we can split the work between several translators with one reviewer to keep the style consistent.

Major European and Asian languages, Arabic and other Middle Eastern languages, Indic languages, and less common languages such as Pashto, Somali and Tigrinya. Tell us the language pair and we'll confirm it in the quote. See languages.

Yes. Tell us the market, and we use a translator from it. For example, Spanish for Spain or Latin America, French for France or Canada, and Simplified or Traditional Chinese.

Yes. Our designers set Arabic, Hebrew, Farsi and Urdu right to left in InDesign and other tools, mirror layouts where needed, and a native speaker checks the finished pages.

Yes. Consecutive, simultaneous and remote interpreters for meetings, conferences and appointments. See interpreting.

Word, Excel, PowerPoint, PDF, InDesign, Illustrator, HTML, JSON, XLIFF, Storyline, SRT and many more. We return files in the same format. See tools and formats.

Yes. We convert it to editable text with OCR, translate it and rebuild the layout. The quote shows each step separately.

The quote form takes up to 10 files and 20 MB in total. For larger files, put a download link in the message or email us.

Yes. We work in Trados, memoQ and Phrase, accept packages from your system and return them with your translation memories intact.

Yes. Send your NDA with your first message and we'll sign it before you send any files.

Only the people working on your project. Everyone on our team works under a written confidentiality agreement. See data security.

Yes. Ask your project manager, and we delete your files and any translation memory created for you once the project is closed.

We label a few hundred items per language from your own data, using your guidelines, with several annotators per item. You get the labeled data and an agreement report before you commit to volume.

Yes. Annotators can work in your own tool or a hosted platform, or we deliver files in the format your pipeline reads.

Major European and Asian languages, Arabic and its main dialects, Indic languages and less common languages on request. We confirm annotator availability for each language in the scoping call. For AI teams.

Our head office is in Hatton Garden, London, with offices in Davie, Florida, and Gurugram, India. About us.

Yes. Agencies send us layout, file preparation, media and rare-language work, and we deliver it under the agency's name with no client contact. For agencies.

Apply on our join as a linguist page with your languages, experience and CV.