Data security and confidentiality
Contracts, medical records, unreleased products and training data all pass through translation. Here's how we handle your files: who can open them, how they move, and what happens to them after delivery.
The path your files take on a typical project.
How we treat your files
We sign your NDA before you send files, everyone on our team works under a written confidentiality agreement, and only the people working on your project open your files. When the work is done, you choose: we keep the files and translation memory for future jobs, or we delete them.
If your organization needs a specific setup, such as working only inside your systems or with named linguists, tell us before the project starts and we'll confirm what's possible. Security setup and certifications to confirm
What we do on every project
The practices that apply whether you send one page or a full dataset.
Your NDA, signed first
We sign your non-disclosure agreement before you send anything, or provide ours.
Confidentiality agreements
Every translator, reviewer, designer and annotator works under a written confidentiality agreement.
Need-to-know access
Files are shared only with the people on your project, not with the wider team.
Secure upload
Files sent through our quote form travel over an encrypted HTTPS connection.
Deletion on request
Ask, and we delete your files and translation memory once the project is closed.
Personal data
Personal data in your files is handled as set out in our Privacy Policy.
Details we're confirming for this page
So you can check them against your own requirements.
- Certifications. Any security or quality certifications held. To confirm
- Where files are stored. The storage provider and region. To confirm
- Retention periods. How long files are kept if you don't ask for deletion. To confirm
- Machine translation and AI tools. When they're used, and the rule for confidential content. To confirm
Related pages
Questions about confidentiality
Will you sign our NDA?
Yes. Send it with your first message and we'll sign it before you send any files. We can also provide our own NDA.
Who can see our files?
Only the people working on your project, usually a project manager, a translator and a reviewer. Everyone on our team works under a written confidentiality agreement.
Can you delete our files after the project?
Yes. Ask your project manager, and we delete your files and any translation memory created for you once the project is closed.
Talk to us about your requirements
Send your security questionnaire or NDA, or book a call. We reply with what we can confirm for your project.
- Phone
- +44 20 3290 0116
- Phone hours
- Weekdays 9:30 to 16:00, weekends 9:30 to 12:00, UK time